If your notification feed appears empty or is missing notifications, there are a few things you can check.
1. Check the unread-only toggle
By default, Atlassify only shows unread notifications. If you’ve read all of your notifications, the feed will appear empty. Toggle Show only unread (found in the sidebar) to confirm that previously-read notifications are still being fetched.
2. Verify the notification exists in Atlassian
Confirm the missing notification is actually visible in Atlassian by checking your notification center. If it isn’t there, it’s not an Atlassify issue.
Atlassify normally discovers all of your accessible Atlassian sites automatically. In rare cases, a site may not be discoverable this way, which can cause its notifications to be left out of your feed.
If you notice notifications missing for a specific Atlassian site (e.g. your-domain.atlassian.net), add the site’s hostname:
- Open the Accounts screen from the Atlassify sidebar
- Click the ⚙️ gear icon next to the account
- Add the site’s hostname (e.g.
your-domain.atlassian.net) under Account host names
Only configure the hostnames you actually need — adding unnecessary ones can slow down notification checks.
If notifications are still missing after that, see How do I debug Atlassify?.